SenseiROI™ - Accelerate your ROI Journey

	Wednesday, September 08, 2010

ROI Journey

Accelerate your ROI Journey

One of the most challenging issues facing organisations is to place a value on the benefits of training and development, human resources, performance improvement, change, quality and technology.

The ROI Methodology™, developed by Dr. Jack J. Phillips, has proven to be an accurate, credible, and feasible approach to addressing the accountability issues for all types of organisations.

The methodology has been accepted and used in thousands of companies in over 40 countries and is the leading approach to ROI accountability.

The Phillips ROI Methodology outlines the steps of your ROI journey. SenseiROI gives you the power to complete each of them – a single software solution for a single, accelerated journey towards complete evaluation of your current learning investment and planning of your future strategy..

Step 1: Planning

Before you even set out SenseiROI lets you plot your destination and plan your route. It captures the powerful planning phase of the Philipps ROI methodology and provides a step-by-step process flow that will guide you as you identify your business requirements and formulate the ultimate learning programs to meet them.

By forecasting business benefit upfront SenseiROI helps you secure strong stakeholder engagement, set expectations and targets for everyone involved, and maximize the potential for effective learning transfer.

Step 2: Reaction

Capturing immediate feedback from course participants is the starting point for all learning evaluation. SenseiROI uses online forms to capture feedback fast. Then lets you view it in ways that make information meaningful.

By aggregating feedback from all participants, and allowing you to slice and dice it at will, it enables you judge whether each and every learning event delivers satisfaction – and to make changes quickly if performance falters.

Step 3: Learning

Step two tells you how your learners felt about each course. Step three tells you how much they learned.

SenseiROI automates this process to give an immediate measurement of training effectiveness. Using online surveys to assess whether and how well new information and skills have been absorbed, you’ll be able to judge, not just the improvement in individuals’ competencies, but the gradual expansion of your organization’s skills and knowledge base.

Step 4: Application

Learning only becomes valuable when it’s applied. As few as 11% of organizations are able to effectively measure whether day-to-day behaviors are changed by the learning programs they deliver. Over 60% of CEOs would like to do so and as many as 96% say they would like to see the measurement of business impact (ROI Institute CEO Survey 2009).

SenseiROI captures feedback in the weeks and months following a course, not just from the participant, but from their peer group and line managers. Thorough evaluation of post training on-the-job performance - including comprehensive 360˚ reviews - will give you your first true insight into how your learning activities are improving your business performance.

Step 5: Impact

Its one thing to see how behaviors change. Quite another to quantify how those changes move your business forward. The Phillips ROI Methodology urges you to link learning objectives to business metrics and to measure the way those metrics move.

Without automation that’s easier said than done. SenseiROI captures business metric feedback from line managers and business heads to give an accurate picture of your impact on business performance. And, because the software accurately factors in all other variables that might affect those metrics, your judgments will be precise, irrefutable and real

Step 6: ROI

Attaching a financial value to the business benefits you achieve is the ultimate goal of all learning evaluation. SenseiROI let’s you reach it.

By automatically translating improved metrics into financial measures, subtracting from them all of the costs associated with implementation and isolating the impact of training from all other contributory factors, it will give you an accurate measure of ROI. A measure that will help you prove the value you deliver and to plan for even greater success by focusing your resources on those activities that deliver the greatest financial return.

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